Hear Always

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  • Hear Always is a partnership between Cochlear Americas and clinics to provide direct technical support for external equipment, accessories and assistive listening needs.  

    For cochlear implant users who have equipment in need of repair, Hear Always will obtain the mapping information from the cochlear implant center and ship a fully programmed replacement to the patient.

    Participating Cochlear implant centers can also take advantage of our eRMA system.  The eRMA system is designed to take the burden off of the clinic in regards to programming and servicing replacement sound processors.  Simply log in to the eRMA website, input recipient information, attach the MAPS and leave the rest to Cochlear.

    For Baha users, Hear Always will provide troubleshooting assistance and create the RMA when necessary. Hear Always will also take payment for repair and service contracts directly from the recipient.

    Hear Always 1(800) 483-3123
    Your recipients can call Hear Always for assistance with troubleshooting or device questions.
    Email: Hear.Always@cochlear.com

  • Frequently Used Cochlear™ Phone Numbers

    Frequently Used Cochlear™ Phone Number
    Cochlear Main Number 800 523 5798

    Clinic Customer Service 877 883 3101
    A dedicated team for clinics in your region to provide all your customer service needs.

    Recipient Customer Service 800 523 5798
    A team committed to meeting all of your recipients customer service needs.

    Hear Always 800 483 3123
    Your recipients can call Hear Always for assistance with troubleshooting or device questions.

    OMS Insurance Support 800 633 4667 option 4
    Your recipients can call for free assistance with insurance reimbursement questions.

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    Phone_Numbers.pdf
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  • eRMA — Sound Processor Download Program

    eRMA — Sound Processor Download Program

    The purpose of the eRMA Sound Processor Download Program is to offer efficient, reliable, and expedited service to recipients who are “off the air” due to external product issues. Implementing this program will significantly reduce the amount of time a recipient is “off the air” in addition to eliminating the burden of the RMA process from participating clinics. 

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    eRMA enrollment form (interactive).pdf
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  • Hear Always — Sound Processor Download Program

    Hear Always — Sound Processor Download Program The purpose of Cochlear Americas’ Hear Always Program is to offer efficient, reliable, and expedited service to recipients who are experiencing functional issues with their external cochlear implant hardware. Implementing this program will significantly reduce the amount of time a recipient is “off the air” in addition to reducing the aftercare burden from participating clinics - - thereby facilitating clinic efficiencies.
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    HA enrollment form (interactive) revSep07.pdf
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  • Hear Always Program enrollment form

    Hear Always Program enrollment form

    The purpose of Cochlear Americas’ Hear Always Program is to offer efficient, reliable, and expedited service to recipients who are experiencing functional issues with their sound processor hardware. Implementing this program will significantly reduce the amount of time a recipient is “off the air” in addition to reducing the aftercare burden from participating clinics — thereby facilitating clinic efficiencies.

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    Baha_Enrollment_hearalways.pdf
    Document location: 
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