Billing & Coding

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Cochlear offers hospitals, clinics, surgery centers and other cochlear implant healthcare professionals with billing and coding services to assist with reimbursement questions from 7:00 AM to 5:30 PM, MST, Monday – Friday.

Questions related to general billing and coding guidelines?
Guidelines for any procedure from implantation to after-care provided for all private insurers as well as Medicare and Medicaid.
Hours of Operation: 8:00 AM to 3:00 PM, MST Monday - Friday
Call the Cochlear Coding Support Program at 800-587-6910
Email: codingsupport@cochlear.com
More information available in our Coding and Billing Support area.

Billing and coding guidelines do not address your specific question?
Regional reimbursement support provided by Cochlear's Reimbursement Field Managers.
More information available in our Reimbursement Support for Facilities & Professionals area.

Recipient looking to obtain insurance preapproval, predetermination or appeal an insurance denial for a Cochlear implant or Baha system?
Hours of Operation: 7:00 AM to 5:00 PM, MST Monday - Friday
Call OMS Pre-Surgical Insurance Support at (800) 633 – 4667
Fax OMS Pre-Surgical Insurance Support at (303) 524 – 6765
More information available in our OMS Pre-Surgical Insurance Support area.