Clinic Customer Service

Interested in placing a system or literature order?
Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Phone: (877) 883 – 3101, Option 2
FAX: (303) 790 – 1157

Technical Support Services

Looking for Product and Technical Support for Audiologists?
Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Call Audiology on Call at (877) 883 – 3101, Option 4

Need to follow up on an eRMA or recipient Hear Always order?
Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Call Hear Always at (800) 483 – 3123

Have a recipient in the clinic who needs a replacement processor or accessory?

Medicare and Medicaid Billing Support

Looking for assistance with the following:

• Preauthorization and predetermination requests to obtain replacement parts for
  Medicare / Medicaid recipients
• Upgrade and replacement part orders for Medicare / Medicaid recipients
• Facilitation of Medicare / Medicaid approval process

Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Call: (877) 883 – 3101, Option 3
FAX: (866) 706 – 8875
Email: Reimbursement@cochlear.com

Billing and Coding Services

Cochlear offers hospitals, clinics, surgery centers and other cochlear implant healthcare
professionals with billing and coding services to assist with reimbursement questions.

Member Services

Interested in placing an order for a Sound Processor upgrade or replacement equipment?
Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Call (800) 523 – 5798, Option 1
Email: customer@cochlear.com

Technical Support Services

Recipients need troubleshooting services?
Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Call Hear Always at (800) 483 – 3123

Medicare and Medicaid Billing Support

Medicare / Medicaid recipient interested in placing an order for a Sound Processor upgrade
or replacement equipment?
Hours of Operation: 6AM – 6PM, MST, Monday through Friday
Call: (877) 883 – 3101, Option 3
FAX: (866) 706 – 8875
Email: Reimbursement@cochlear.com